Unhappy with Commercial property management company

Unhappy with Commercial Property Management Company? Here’s What to Do.

Posted by Tyler Walsh on February 21st, 2024

Investing in commercial properties comes with its own set of challenges, and perhaps one of the most critical decisions for property owners is choosing the right property management company. While a reliable management company can make property ownership a breeze, a poor one can lead to frustration, financial loss, and legal troubles.

Recognizing the Red Flags

Not Fulfilling Responsibilities

One of the most obvious signs of a problem is when your property management company is not fulfilling its basic responsibilities. This could include neglecting property maintenance, failing to address tenant complaints promptly, or mishandling financial matters. Regular audits of their performance against the terms of your agreement can help identify such shortcomings early on.

Signs of Corruption

Corruption within property management companies is a serious issue that can have far-reaching consequences. Signs of corruption may include kickbacks or favoritism towards certain vendors.

It’s crucial to be vigilant and promptly report any suspicions to the appropriate authorities.

Unprofessional Property Manager

Having an unprofessional property manager can be a nightmare for property owners and tenants alike. This might involve a lack of communication skills, failure to adhere to ethical standards, or a general lack of competence in managing day-to-day operations. If your property manager is not representing your interests adequately, it’s time to take action.

Neglecting Property Maintenance

A property management company’s primary responsibility is to maintain the property. Signs of negligence include unkempt landscapes, delayed repairs, and unresolved maintenance issues.

If your property is not being cared for as agreed upon, it’s a red flag that demands immediate attention. Regular inspections and tenant feedback can help uncover these issues before they escalate.

Delayed Handling of Tenant Complaints

Effective communication and prompt issue resolution are essential in property management. If your property manager consistently delays addressing tenant complaints or concerns, it not only reflects poorly on their professionalism, but can also lead to tenant dissatisfaction.

This can impact tenant retention and the overall reputation of your property. Regularly check in with tenants to ensure their concerns are being addressed in a timely manner.

Mishandling Finances

Transparent and accurate financial management is crucial for the success of any property. If you notice inconsistencies in financial reports, unexplained expenses, or late payments, it’s a sign that your property management company may be mishandling financial matters.

Regularly review financial statements and, if necessary, seek the assistance of a financial advisor to ensure compliance and transparency.

Fraudulent Financial Activities

This could involve embezzlement, misappropriation of funds, or manipulation of financial records. Keep a close eye on financial statements, conduct audits, and be wary of any unexplained financial discrepancies.

If you suspect fraudulent activities, consult with legal and financial professionals to address the issue promptly.

Lack of Communication Skills

An unprofessional property manager may lack effective communication skills, leading to misunderstandings, misinterpretations, and potential conflicts.

Clear communication is essential in property management to ensure that all stakeholders are informed and aligned with property goals.

If your property manager struggles with communication, it can impact tenant relationships, lease negotiations, and overall property performance.

Failure to Adhere to Ethical Standards

Property managers are expected to adhere to a code of ethics, including honesty, integrity, and transparency. If you observe your property manager engaging in unethical behavior, such as providing inaccurate information, cutting corners, or breaching confidentiality, it’s crucial to address these issues promptly. Unethical conduct not only damages your property’s reputation but may also lead to legal consequences.

General Lack of Competence

An unprofessional property manager may display a general lack of competence in managing day-to-day operations. This can manifest through disorganization, missed deadlines, and a failure to stay updated on industry trends and regulations.

Regularly assess your property manager’s performance against industry benchmarks and consider providing training or seeking a more qualified professional if necessary.

Seeking Solutions

Where to Report Bad Property Managers?

If you suspect your property manager is engaging in unethical behavior, it’s important to know where to report them. Local real estate boards, regulatory agencies, or property owner associations can be valuable resources for filing complaints. Gathering evidence and documenting instances of misconduct will strengthen your case.

Can You Sue Your Property Manager for Negligence?

In some cases, negligence on the part of your property manager may warrant legal action. To pursue a negligence claim, you typically need to prove that the property manager breached their duty, causing you financial harm. Consult with a real estate attorney to assess the viability of such a case.

Can You Sue a Property Management Company?

Yes, you can sue a property management company under certain circumstances. If the company’s actions have resulted in financial losses or have breached the terms of your agreement, legal action may be a viable option. Consult with an attorney to assess the merits of your case and the potential legal remedies available to you.


Navigating dissatisfaction with a commercial property management company requires a strategic and informed approach. Recognizing red flags, understanding the legal avenues available, and taking proactive steps are essential in protecting your investment. 

By staying vigilant and taking appropriate action, property owners can foster positive landlord-tenant relationships and ensure the long-term success of their commercial properties.

Ready to experience hassle-free property management? Schedule a consultation with Price Commercial Properties and Management. We’re here to discuss your unique needs and tailor a management plan that suits your commercial property.